We continue to follow safety protocols, and take precautions to ensure a safe experience for all of our clients.
Services
We have allotted extra time between appointments to clean amenities and common areas.
Parties (Standard and Luxe) are always private. Outdoor packages for 2 and private hydrotherapy for small groups are mostly private.
Massages (solo or combined with hydrotherapy), community-style sessions, acupuncture, body treatments, and outdoor packages for 1 are semi-private, which means that other clients may be using the space at the same time.
Clients won’t share the amenities unless they are coming together for a service, or during Community Hours.
Appointments
Services are by appointment only (book online, via email or phone). We don’t accommodate walk-ins.
After booking, you will receive a confirmation email. The day before your appointment, we will call you to confirm, and answer any questions you may have.
In order to expedite check in, we ask that you take the time to fill out our massage/acupuncture intake or hydro waiver forms online before your appointment.
Check In / Check Out
For Community Hydro & Acupuncture, Events or Private Parties, we take everyone’s temperature (should be 99.3 or lower).
We provide you with a towel, a pair of sanitized flip flops (you are welcome to bring your own), and lockers for your personal items.
Contactless payment is available, we accept Apple Pay, Venmo, and cash.
Mask-Wearing & Vaccinations
cityWell is requiring proof of vaccination only for Community Hydro and Events.
Masks are no longer required unless guests prefer to wear them.
Our entire team, however, will still be wearing masks at all times.
All of our service providers are vaccinated.
Our Space
Our space and amenities are professionally cleaned thoroughly every week.
The tub water is tested throughout the day and the water is changed every two weeks.
We take time to clean all communal areas, sauna & steam are aired out, and towels replaced between each use.
Our Cabin is equipped with a HEPA filter, and doors can be left open upon request.
Most Importantly we ask that you refrain from visiting cityWell if you think you have been exposed to COVID.
If you have any questions or concerns please let us know.